Delete your account
You can delete your als account and everything in it at any time, without asking anyone. Below are both ways to do it, and exactly what happens afterwards.
01 / From inside the app
Four taps, and it is done.
This is the fastest route and it takes effect immediately. Nobody has to approve it and there is no waiting period.
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01
Open the Profile tab
Sign in to als on the device you use, and go to Profile.
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02
Tap Settings
The gear at the top of the Profile tab.
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03
Scroll to Delete account
It is the last item on the Settings screen, and it is not hidden behind anything.
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04
Confirm
Your account is closed there and then, and you are signed out on every device.
02 / By request
If you cannot open the app.
Lost the phone, uninstalled it, or can no longer receive the sign-in code? Email us and we will do it for you. You do not need an account, or the app, to make this request.
Email privacy@ardena.co.ke with the subject als account deletion request.
Include the mobile number the account was created with. We may ask one question only you could answer, so that nobody can delete somebody else’s coursework.
We action requests within 7 days and confirm by reply once it is done.
03 / What gets deleted
The account, and everything filed under it.
Deleting is not deactivating. There is no archived copy waiting for you to change your mind, beyond the backup window in section 05.
- Your profile. Name, mobile number, email address and photo.
- Every unit and every file. Notes, lecture slides, PDFs, images and past papers you uploaded.
- Your chats with the tutor. Every question asked and every answer given.
- Quizzes and results, your timetable, calendar entries and streak.
- Your subscription record and any Friends group you created.
- Your notification and biometric preferences.
04 / What is kept, and why
Two things outlive the account.
Only for the reasons given here. Neither can be used to rebuild your coursework, and neither is shared with anyone.
| What | Why | How long |
|---|---|---|
| Payment records | Kenyan tax and accounting law requires us to keep a record of money received. It holds the amount, the date and the payment reference from Paystack. | 7 years |
| A one-way trial marker | A hashed, irreversible fingerprint of the phone number, so the 14-day free trial cannot be claimed again and again by deleting and re-creating an account. It cannot be turned back into your number, and it is not linked to any of your content. | Indefinitely |
05 / Afterwards
Backups, coming back, and deleting only part of it.
The three questions people actually ask once they have tapped the button.
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Backups
Deleted content is removed from our live systems immediately. Encrypted backups are kept on a rolling 30-day cycle for disaster recovery, so a copy may persist there until that window passes, after which it is overwritten. Backups are never used to restore a deleted account.
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Coming back
Yes, but as a new account. If you sign up again with the same number within 30 days, we can reconnect you to the account you closed. After that the data is gone and cannot be recovered by us or by you. The free trial is a once-per-person offer either way.
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Deleting part of it
You do not have to close the whole account to get rid of something. In the app, a unit, a note, an uploaded file or a chat can each be deleted on its own, and that deletion is just as permanent.
Deletion requests
One address, seven days.
Write with the subject als account deletion request and the mobile number the account was created with.
Applies to als (Ardena Learning System), developer Ardena, package com.ardena.als, published on Google Play. Last updated 23 August 2026.